Today I had to go about getting a quote to fix a piece of hardwood flooring from damage left by my tenant. I had no idea where to start looking or who would be reputable. My property manager referred me to a company called Action Flooring, and I was blown away by the customer service they offered me, so much so that now I not only want to go through them for this small project, but also to replace the carpet in my bedroom. There is something to be said for chain stores like Home Depot or End of the Roll. But there is something even more to be said for personalized, quality customer service.